Employee Spotlight: Andy Swaisgood

Hello. This is Andy Swaisgood, Customer Care Coordinator with the Clearwater COG (Council of Governments). I have been supporting ECBDD since April of 2021.

What does a Customer Care Coordinator do?

  • Conduct customer satisfaction research for individuals and their families, community partners, and county board staff.
  • Analyze data related to customer experience feedback and make recommendations regarding areas for improvement, in relation to customer satisfaction.
  • Design and direct continuing education by developing and conducting training on latest best practices in our field of work.
  • Cultivating a positive work culture, through the use of trauma informed care. (This is my favorite job opportunity!)

What is Trauma Informed Care?

  • Trauma Informed Care is understanding how chronic stress and trauma affect the brain and body, so we can help identify our own stress responses and build a self-care plan that keeps us performing at our best even in stressful situations.
  • It’s asking, “what happened to you?” instead of “what’s wrong with you?”.
  • It’s responding to our co-workers, individuals with lived experiences and their families, with empathy and curiosity instead of with shame and blame.

I am honored to work for a place that puts an emphasis on customer experience and the trauma informed care practices, I mentioned in this introduction. Thanks for reading! If you have any questions or want to learn more about what I do at ECBDD, the best way to reach me is by email at businessteam@eriecbdd.org

Santa’s Workshop at the Sandusky Mall

This past weekend, we hosted our annual Santa’s Workshop event at the Sandusky Mall. Partnering with the mall allowed us a larger space and interactions with Santa, and many families who attended the event went shopping afterwards. We had a great turnout and lots of fun! The event featured a scavenger hunt, letters to Santa, crafts, games, temporary tattoos, a photo booth and face painting. Thank you to all who came out to join us at this festive holiday event and we hope to see you next year!